Stakeholder Engagement

Well aware of the importance of stakeholder engagement, GPSC believes that a good relationship with shareholders built upon trust and shareholders' valuable feedback is a crucial factor in driving the company's sustainable growth. Stakeholder management has enabled the company to effectively tailor itself to shareholders' needs, which helps lower the risks of interruption to the company's image and business while simultaneously cultivating maximum benefits for all groups of shareholders. GP SC has always communicated with its shareholders to create understanding on diverse issues and to seek feedback for better decision making and business operation planning.

In 2019, the company and GLOW Energy PCL, as the GPSC Group of companies, conducted a stakeholder analysis and review to identify and classify main stakeholders to cover those in the business chain more inclusively and to seek even more effective ways to meet shareholders expectations for better management of the stakeholder engagement plan. The company's eight main stakeholders are 1) Shareholders, 2) Investors, 3) Government agencies and related organizations, 4) Employees, 5) Suppliers and contractors, 6) Business partners, 7) Customers, and ) Community and Society. The communication and engagement methods vary across types of stakeholders, as follows:

1. Shareholders

Major and minor shareholders

Engagement Channels
  • Annual General Meeting
  • Various communication channels via website, e-mail, phone calls and letter, etc.
  • An annual company on-site visit Visits to companies related to the company's business, both domestically and abroad
  • Interviews with representatives of shareholders
  • Shareholder relations activities
  • Equal opportunity for all shareholders to join Annual General Meeting with equal votes and questioning opportunities
Topics of Stakeholders’ Interest
  • Good performance and Dividends
  • Constant business growth
  • Transparency and Corporate Governance
  • Risk management
  • Joint ventures and innovation development for enhanced operation efficiency
  • Investment in renewable energy

Banks, Financial Institutions / Debenture Holders / Credit Rating agencies /Analysts

Engagement Channels
  • Annual General Meeting
  • Quarterly Analyst Meetings
  • Roadshows and Investor Relations Activities
  • An annual company on-site visit
  • Shareholder relations activities
  • Other communication channels via website, e-mail, phone calls and letter, etc.
  • Interviews with representatives of investors
Topics of Stakeholders’ Interest
  • Good performance and dividends
  • Constant business growth Transparency and corporate governance
  • Business operation with Environment, Social and Governance (ESG)
  • Joint ventures and Innovation development for enhanced operation efficiency
  • Data disclosure of company's operating performance, finance, and business operation with Environment, Social and Governance (ESG)

Government agencies, State enterprises, Local administration organizations, along with private companies with authority to approve licenses or permits for the company

Engagement Channels
  • Performance reports and operation results of related government agencies, on a regular basis
  • Ongoing participation in government projects and activities
  • Participation with government agencies in teamwork on requested issues
  • PTT Group's government affairs Seminars
  • Interviews with representatives of government agencies and related organizations
  • Acting as a study site for the government sector
Topics of Stakeholders’ Interest
  • Acting in compliance with rules, regulations, and policies of relevant regulators.
  • Expansion to renewable energies
  • Social and environmental responsibility
  • Living sustainably with communities in a shared economy
  • Safety and environment management system
  • Collaboration with government agencies on various projects
  • Company's performance in reducing climate change Impacts

Executives / Employees

Engagement Channels
  • An annual Employee Engagement Survey
  • Complaints via different complaint channels
  • Town Hall Meetings for executives to interact with employees
  • Internal Communication
  • Communication via e-mail
  • Interviews with representatives of Employees
  • Internal welfare committee
Topics of Stakeholders’ Interest
  • Employee potential Development to correspond with the company's strategies and directions
  • Employee well-being and occupational health and safety.
  • Good remuneration and welfare
  • Career opportunity and progress
  • Fair performance assessment
Engagement Channels
  • Annual Supplier Relationship Management Seminar
  • Interviews with representatives of suppliers and contractors
  • Annual supplier satisfaction survey
  • Complaint channels for suppliers and contractors
Topics of Stakeholders’ Interest
  • Non-discriminatory competition
  • Collaboration for mutual sustainable growth
  • Efficient, transparent and accountable procurement system
  • Supplier and contractor audits for mutual sustainable growth
Engagement Channels
  • Communication channels via website, e-mail, phone calls and letter, etc.
  • Interviews with representatives of partners
  • Business meetings
  • Memoranda of Understanding
Topics of Stakeholders’ Interest
  • Value Chain, and creation of trust, relationship and collaboration for potential long-term business development
  • Boosting competitiveness and mutual added values

Long-term and short-term customers

Engagement Channels
  • Annual customer satisfaction survey for operation improvement
  • Annual, quarterly, monthly customer relations activities
  • Monthly meeting to monitor and report on demand plan, preparation and maintenance plan, and follow-up on problem solving
  • Customer complaint channels
  • Telemetry (Online Metering)
  • Interview with customer representatives
Topics of Stakeholders’ Interest
  • Quality product and service delivery at fair prices
  • Production and Distribution system reliability
  • Power distribution availability
  • Prompt response to customer needs
  • Non-discriminatory treatment of all groups of customers under relevant laws and compliance
  • Convenient customer communication channels
  • Technology development for environmental Impact reduction
  • Seeking new business ventures
  • Price setting in compliance with Energy Regulatory Commission (ERC) and executives' approval.

Communities surrounding new project sites/power plants

Engagement Channels
  • An annual community satisfaction survey
  • Regular community relations activities/visits to communities and people directly and indirectly affected
  • Power plant visits by local communities
  • Public hearings to solicit people's opinions on Environmental Impact assessment (EIA) report and Code of Practice (COP)
  • Quarterly "Kiang Bah Klang Lai" (Side by Side) activities for public Participation
  • Other communication channels
  • Interview with representatives of community and society groups
Topics of Stakeholders’ Interest
  • Social and environmental impacts reduction management
  • Business operation with care for safety and environment
  • Creating local people's understanding of the company's operation
  • Job creation, income generation and expense reduction for communities
  • Supporting or participating in community activities
  • Local employment Utilizing the company's skills and knowledge for community development.

Stakeholder Engagement Procedure