Stakeholder Engagement

GPSC recognizes the importance of stakeholder engagement. The company believes that good relationships built upon trust and stakeholders’ feedback are valuable assets that will drive the company toward the goal of sustainable development and growth along with creating maximum benefits for all groups of stakeholders. GPSC has been in constant communication with stakeholders to build clear understanding on topics of interest and incorporate their feedback into the company’s decision and business planning process.

GPSC classifies stakeholders into six main groups: 1) Shareholders and investors 2) Government agencies and related organizations 3) Employees 4) Business partners, suppliers and contractors 5) Customers and 6) Community and society. Communication and engagement methods across stakeholder groups are listed as follows:

1. Shareholders and Investors

Investors, shareholders, financial institutions

Engagement Channels
  • Annual shareholder meeting
  • Quarterly analyst meeting
  • Investment presentation
  • Company on-site visit once a year
  • Communication channels via website, e-mail, telephone, letter and others.
  • Grievance mechanism via GPSC’s complaint system
  • Interview with representatives from shareholders and investors
Topics of Stakeholders’ Interest
  • Transparency and corporate governance
  • Community engagement and social responsibilities
  • Innovation investment and development
  • Power production from renewable energy
  • Stable and sustainable profits and business development

Government agencies, state enterprises, local administration organizations, along with private companies with authority to approve or sign any licenses or permits for the company

Engagement Channels
  • Report financial and operating results to relevant government agencies at the required frequency
  • On-going participation in government projects and activities
  • PTT Group Public Affairs Seminar
  • Interview with representatives from government agencies and related organizations
Topics of Stakeholders’ Interest
  • Compliance with rules, regulations and policies of relevant regulators
  • Expansion to renewable energy
  • Community and environmental impact mitigation
  • Response to future changes

Executives and employees

Engagement Channels
  • Conduct employee engagement survey once a year
  • Submit complaints to managers or via the company’s complaint system
  • Town hall meeting for executives to interact faceto- face with employees
  • Internal communication
  • E-mail communication
  • Interview employee representatives
Topics of Stakeholders’ Interest
  • Employee skill development
  • Employee well-being
  • Compensation and career progress
  • Business challenges and opportunities
Engagement Channels
  • Organize Supplier Relationship Management event once a year
  • Annual supplier satisfaction survey
  • Interview with representatives from business partners, suppliers and contractors
Topics of Stakeholders’ Interest
  • Supplier audit for mutual sustainable development
  • Fair competition with equal treatment
  • Communication with suppliers
  • Innovation on reliable production and delivery
  • Efficient and transparent procurement system
  • Legal labor practices
  • Safety of suppliers, employees, and contractors
Engagement Channels
  • Annual customer satisfaction survey
  • Customer relationship activities (Monthly, quarterly and annually)
  • Monthly conference to monitor and report on (1) Demand plan (2) Preparation and maintenance plan (3) Follow-up on resolutions
  • Interview customer representatives
Topics of Stakeholders’ Interest
  • Product delivery and reliability of the production system
  • Prompt response to customer needs
  • Customer communication channels
  • Compliance with public policies
  • Preparing employees to handle changes
  • Technology development for environmental impact mitigation

Communities, media, and non-profit organizations

Engagement Channels
  • Conduct community satisfaction survey once a year
  • Community relationship activities, regularly visiting locals and people who may be affected directly and indirectly by GPSC operations
  • Invite locals to visit the power plants
  • Organize a community meeting for feedback during the EIA/EHIA process
  • Organize the “Shoulder-to-Shoulder” seminar at least once every quarter
  • Interview representatives from the Community and Society group
Topics of Stakeholders’ Interest
  • Environmental impact management that may arise from GPSC’s operations
  • Physical and residential safety
  • Environmental preservation
  • Communicate to ensure community's understanding on GPSC operations
  • Local employment